Decision Making and Problem Solving

This course covers essential principles and strategies for effective decision-making and problem-solving in the workplace. You will learn how to navigate the intricacies of decision processes, considering factors such as personality, values, and cognitive biases. Topics covered include understanding the neuroscience behind decision-making, fostering creativity, continuous improvement models, and practical approaches to enhance the speed and certainty of your decision-making.

This course is available both live online and face-to-face.

  • Face to face (London) | One day | £675 +VAT
  • Face to face (Dubai) | One day | Media One Hotel | $795 +VAT
  • Live online (Zoom) | Two half-days | 10:00-14:00 London time | $795

Also available on request in US / Asia timezones.

Course outline

Foundations of Effective Decision Making

This module explores the core principles of effective decision-making, addressing the impact of personality, values, beliefs, timing, and cognitive bias on problem-solving approaches.

  • Understanding the core principles of effective decision-making.
  • Analysing the influence of personality, values, beliefs, and cognitive bias on decision-making.
  • Exploring the role of timing in decision-making processes.
  • Applying a team approach to encourage structured and lateral thinking.

Cognitive Processes and Whole-Brain Thinking in Decision Making

This module delves into the neuroscience and behavioural evidence behind decision-making, emphasizing the cognitive process and whole-brain thinking.

  • Examining the neuroscience and behavioural evidence behind decision-making.
  • Applying the split-brain theory to make informed and balanced decisions.
  • Cultivating lateral (right brain) thinking to tap into inner creativity.
  • Developing critical thinking skills for effective problem-solving.
  • Exploring real-world applications, examples, and case studies.

Continuous Improvement and Everyday Decision Making

This module presents models for continuous improvement in individual and group decision-making, along with practical approaches for minor problem-solving and quality improvement.

  • Introducing models for continuous improvement in decision-making.
  • Implementing best-practice technical models for minor problem-solving and quality improvement.
  • Managing improvement processes within a team or group setting.
  • Applying the 'practical pessimist' model to reduce risk and chance of errors.

Strategies for Better Decision Making

This module examines key success factors and common causes of failure in decision-making, offering practical steps to enhance decision-making speed and certainty.

  • Identifying key success factors in decision-making.
  • Analysing common causes of poor decision-making.
  • Implementing strategies to improve decision-making processes.
  • Understanding how to present decisions and proposals effectively.
  • Exploring real-world examples and case studies.

What you will learn

After this course you will be able to:

  • Apply proven techniques and approaches to complex problems
  • Recognise and avoid systematic biases and errors in decision making
  • Take better decisions faster and with more certainty
  • Present and justify decisions systematically
  • Manage team decision making effectively for optimal outcomes
  • Understand the science behind strong problem solving approaches

Who should attend?

This course is designed for professionals from various backgrounds looking to refine their decision-making and problem-solving skills in a workplace context. It is ideal for people in leadership positions or responsible for pivotal decisions impacting teams and organisations. It is also suitable for mid-level professionals seeking to enhance their strategic thinking and decision-making capabilities, who will find practical tools to apply in their daily responsibilities.