Terms and conditions

Bookings

You can book training courses online at isoc.com. When you book, you accept our terms for yourself and your organisation, and we email you a summary of your booking. Please check the details carefully and let us know by email within 24 hours if anything needs to change.

We reserve the right not to accept a booking for any reason, for instance if we feel the course is not the best match for you, in which case we will contact you to suggest alternatives or issue a refund.

Payment

The simplest way to pay is by card at isoc.com when you book. If your organisation needs an invoice, choose “Send me an invoice” when you book and we'll send it. Payment is due in full before the course starts. If your organisation needs supplier registration or a purchase order first, email training@isoc.com and we'll take care of the paperwork.

Please note:

• You will receive joining instructions and materials only after payment is received
• If payment has not arrived by the time you arrive for training, you will need to settle the bill in person on the day
• No certificates will be issued for unpaid courses
• We will exercise our legal rights to claim interest and compensation for late payment
• The person placing a booking is responsible for payment if their organisation does not pay

Who you are contracting with

Courses in Dubai and live online are provided by ISOC Professional Training LLC, licence 836487, Dubai, United Arab Emirates. Courses in London are provided by Pinnacle Public Relations Ltd, company number 04653394, England. Both trade as the International School of Communication (ISOC). Your invoice or receipt names the company you have contracted with.

Governing law and courts

Bookings with ISOC Professional Training LLC are governed by the laws of the Dubai International Financial Centre, and the parties agree that the Courts of the Dubai International Financial Centre (the DIFC Courts) have exclusive jurisdiction over any dispute arising from them. Bookings with Pinnacle Public Relations Ltd are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Cancellation

If you are unable to attend a course for any reason, you have the following options:

• Transfer your spot to a colleague. You can do this at any time for free
• E-learning. We will give you a credit note to spend on ISOC on-demand or live e-learning courses
• Postpone to a later date. Short notice fees apply
• Change to a different course. Short notice fees apply
• Cancel and ask for a refund by email at least 30 days before the course starts. No refunds with less than 30 days notice

If you need a visa, please apply well in advance. If your visa is denied at short notice, we reserve the right to charge amendment or cancellation fees in the normal way.

Requests for amendments and cancellations of bookings must be made in writing. A booking that has already been changed cannot be changed again or cancelled. If you book a course but do not attend, that is the same as cancelling without notice and you will still need to pay the full price.

We reserve the right to alter courses, programmes, speakers and venues without notification. This is occasionally unavoidable for operational reasons. We also reserve the right to cancel courses, in which case we will reimburse any fees already paid, and that amount will be the limit of our liability.

Disclaimer

All content, resources and materials in ISOC courses, publications and online platforms are for general information only and come with no guarantee or warranty. We accept no responsibility for the consequences if information is used as the basis for actions or decisions.

Privacy

We value your trust and make it a high priority to ensure that the personal information you entrust to us stays secure and confidential. Please familiarise yourself with our privacy policy, which explains what we do with your personal information when you visit isoc.com and communicate with us.