Social Media Management

This social media management course covers engaging stakeholders on all of the key online social platforms. You will learn practical tools for strategic engagement on Twitter, Facebook and YouTube. Topics include everyday communication, creative campaigns and emerging technologies.  

This course is available both live online and face-to-face.

  • Face to face (Dubai) | One full day | Media One Hotel | $695 +VAT
  • Live online (Zoom) | Two half-days | 10:00-14:00 London time | $695

Also available on request in US / Asia timezones

Course outline


This module covers how to set up your organisation’s Facebook page and optimise interaction and engagement.

  • Facebook page design and functionality
  • Day to day Facebook management: engaging and interacting with users
  • Building a community around your Facebook profile
  • Creating engaging content that inspires followers to share
  • Case studies of the world’s most successful Facebook communications campaigns


This module covers how to harness the power of YouTube as a key video delivery platform and search engine.

  • Principles of online multimedia in strategic communications and public relations
  • Creating and managing a YouTube channel
  • Content strategies and creative campaigns: how to create ideas and multimedia content that generate buzz and viral network effects
  • Multimedia thought leadership: video blogging and podcasting


This module covers the enormous range of strategic communications applications of the Twitter micro-blogging platform.

  • Principles of twitter in PR and marketing
  • Practicalities, style, etiquette
  • Twitter as early warning radar for crisis and issues
  • Twitter management: accounts, automation, client applications, embedding, integration
  • Twitter content, outreach and engagement: campaigning, interacting and engaging

Instagram and additional platforms

This module covers a range of other useful platforms that may form part of your social media armoury, as well as a selection of newly arrived and likely future candidates that should be on your radar as a social media communicator.

  • Instagram
  • Apps and widgets
  • Forums and communities
  • User-generated media
  • Location-based engagement
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What you will learn

After this course you will be able to:

  • Professionally manage profiles, channels and feeds for your organisation on Facebook, YouTube and Twitter

  • Plan, create and regularly update engaging content for all of your social media properties

  • Interact and engage with stakeholders on all of the key platforms

  • Prepare and execute integrated communication campaigns across different social media

Who should attend?

This is an intermediate-level course designed for learners with existing knowledge and several years of experience in communications or PR. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques. This course is recommended for communications, PR and marketing professionals at all levels whose role includes strategies and tactics for engagement with online social media on behalf of their organisation. It is also suitable for managers and executives responsible for managing and supervising this activity at a strategic level.