Course outline

Module 1: Understanding communication

This module covers how to build trust and self-awareness in your communication style.

• Creating positive relationships
• Growing self-awareness and confidence
• Recognising self-defeating talk
• Understanding communication basics
• Identifying common communication barriers

Module 2: Listening and questioning skills

This module covers how to ask better questions and listen with focus and empathy.

• Asking open and probing questions
• Recognising what is said and what is heard
• Listening actively and responding to feelings
• Understanding non-verbal workplace cues
• Avoiding assumptions and misinterpretation

Module 3: Body language

This module covers how to use and read body language to improve communication.

• Interpreting gestures and posture
• Matching tone, voice and facial expression
• Understanding communication styles and preferences
• Creating a confident and credible self-image
• Recognising cultural and personal differences in non-verbal behaviour

Module 4: Communicating in the workplace

This module covers how to plan and deliver messages clearly and assertively.

• Preparing for conversations with purpose and clarity
• Using positive intent to manage difficult exchanges
• Delivering messages with clarity and control
• Applying the assertive communication formula
• Handling challenging situations with confidence

What you will learn

After this course you will be able to:

• Communicate more clearly and confidently in the workplace
• Build stronger professional relationships through positive behaviours
• Recognise and overcome personal communication barriers
• Ask better questions to gain insight and improve collaboration
• Listen actively and respond with greater empathy
• Use body language to support your message and read signals from others
• Adapt your communication style to suit your audience and setting
• Deal with difficult conversations using assertive communication techniques

Who should attend?

This course is for anyone who wants to improve how they communicate at work. It is suitable for people who want to build confidence, ask better questions and handle conversations more effectively. It also helps people who struggle with misunderstandings, low confidence or giving and receiving feedback.

It is ideal for anyone in a management, HR, operations or customer-facing role. This course is popular with team leaders, project managers and learning and development professionals.