Overview

This two-day selling skills course covers how emotional insight can help engage customers

You will learn to create authentic connections that drive positive sales relationships

Topics include self-awareness as recognising emotional cues to the motivation of others

After this course you will be able to:

  • Understand the theory behind emotional intelligence and how it impacts our daily lives.
  • Recognise your own emotions and manage stressful situations effectively.
  • Develop personal resilience and manage your own emotions.
  • Recognise emotions in others and the impact of not being emotionally self-aware.
  • Build strong relationships with clients using Emotional Intelligence, and control the sales situation.
  • Say ‘no’ to a customer and still get the sale.

Who should attend?

Suitable for all level of sales people, from novice to sales manager.

Learning outcomes

  • Understand the theory behind emotional intelligence and how it impacts our daily lives.
  • Recognise your own emotions and manage stressful situations effectively.
  • Develop personal resilience and manage your own emotions.
  • Recognise emotions in others and the impact of not being emotionally self-aware.
  • Build strong relationships with clients using Emotional Intelligence, and control the sales situation.
  • Say ‘no’ to a customer and still get the sale.

 

Outline

Module 1: What are Emotions and the Neuroscience Behind Emotional Control

  • The history of emotional intelligence and why is it so important
  • The physiology of emotions and what happens in our brains when we become emotional
  • The evolution of relationships and how to master them

Module 2: How to Recognise and Manage Your Own Emotions

  • What happens when you are under pressure and how to recognise emotions in yourself
  • The impact your emotions have on the way you behave
  • Tools to build resilience to manage your emotions during difficult/stressful times

Module 3: Recognising Emotions in Others and Understanding their Root Cause

  • How to engage with others at an emotional level to build relationships
  • How to engage with others at an emotional level to build relationships
  • How to manage emotions during the sales process and the impact this can have
  • The power of empathy and working with others

Module 4: The Power of Emotional Language in a Sales Call

  • Understanding it’s not what you say but how you say it that has impact
  • Using powerful language to influence decision making
  • The power of no when closing and how to manage a sales meeting
ISOC trainers

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