Overview

This three-day management skills workshop is a crash course for newly promoted leaders
You will learn a positive approach to team responsibilities and management challenges

Topics include feedback, coaching, motivation, leading change and communicating objectives

  • Define your role as both a manager and a leader.
  • Establish clear objectives and standards of performance for your team.
  • Motivate, manage and lead your team to meet objectives and deliver results.
  • Plan and prioritise your workload using effective delegation, goal planning and key skills for managing information.
  • Deal effectively with difficult behaviour by providing constructive feedback.
  • Use your communication skills to manage meetings more assertively and to influence your team.

Who should attend

Suitable for new supervisors, team leaders and managers who have no prior training. This demanding programme will enable you to hit the ground running in your new role.

Learning outcomes

Topics include feedback, coaching, motivation, leading change and communicating objectives

    • Define your role as both a manager and a leader.
    • Establish clear objectives and standards of performance for your team.
    • Motivate, manage and lead your team to meet objectives and deliver results.
    • Plan and prioritise your workload using effective delegation, goal planning and key skills for managing information.
    • Deal effectively with difficult behaviour by providing constructive feedback.
    • Use your communication skills to manage meetings more assertively and to influence your team.

Outline

Module 1: Requirements and Success Factors for Successful Leaders

  • What is required of you? Role and responsibilities
  • Making the transition to a manager of others – find your leadership style
  • Meeting the demands of your team
  • Your role and how it fits in the organisation’s purpose
  • Organisational culture, vision, mission and strategy

Module 2: Team Building, People Management and Motivation

  • Distinguish team roles and responsibilities
  • Create the ability to recognise and manage the different roles
  • Maximise and maintain input and motivation
  • Theories of motivation and their impact in the workplace
  • Practical ideas on how to motivate your team
  • Recognise the signs of demotivation – tools and techniques to turn this around

Module 3: Successful Interpersonal Communication

  • Overcoming the barriers to effective communication
  • Building relationships through questioning and listening
  • Communicating more assertively in team meetings
  • Influencing and persuading colleagues

Module 4: Personal Effectiveness, Time Management and Delegation

  • Techniques for self-management including how to prioritise and plan effectively
  • Identifying key result areas
  • Deal with information overload
  • The process of delegation and its benefits
  • Learn a model for effective delegation
  • Identify and overcome the barriers to effective delegation

Module 5: Enhancing Team Performance through Coaching and Development

  • Identify the team’s coaching and training needs
  • Coaching skills for managers
  • Provide recognition and feedback using a structured approach
  • Respond to poor performers
ISOC trainers

Training staff include

More courses

Management and Leadership courses