Effective interpersonal communication can be a powerful tool to help you achieve your goals in business. This hands-on personal effectiveness and communication course covers all the critical components of strong communication at work. You will learn to communicate clearly and confidently using a toolbox of tips and techniques.

So whether you need to engage, influence and connect with people in one to one discussions, meetings, presentations, audioconferences or other face-to-face methods, this course will give you the underpinning tools to make those interactions shine.

This course contains the following modules:

  • Core concepts: what is effective communication?
  • Filters, perceptions and styles
  • Assessing relative difference – thinking styles and assertiveness
  • Building rapport – creating a productive relationship
  • How to influence others
  • Communicating in meetings: using technology in senior and multicultural environments
  • Presenting a positive image – personal application plan

Learning outcomes

By the end of this course you will be able to:

  • State barriers and filters in communication and how to manage them
  • Engage with others using effective questioning, listening and body language, and understand their perceptions and the impact you have on them
  • Reflect on how you want to be seen and work on presenting a positive image
  • Identify and overcome any negative thinking habits you may have
  • Identify different communication styles in action and flex your style to influence others
  • Convey your message clearly, concisely and assertively
  • Ensure you have understood the message others convey to you and avoid listening blocks
  • Recognise how behaviours impact the effectiveness of communication and select the most appropriate behaviour to the situation
  • Consider the effective use of different room environments and layouts and technology, e.g. phone, audio and video conference


Course Outline

What is effective communication? Filters, perceptions and styles

  • Overcoming potential barriers to communication (e.g. filters and perceptions)
  • Clarifying how you wish to portray yourself
  • Exploring how you are perceived by others (personal assessment/feedback)
  • Understanding and softening different perceptions and communication barriers
  • Exploring styles of communication and experimenting with different styles

Assessing relative difference – thinking styles and assertiveness

  • How to identify and overcome negative thinking styles
  • Identify hidden emotions and messages through observation
  • Tackling difficult behaviour, delivering difficult messages and maintaining the relationship
  • Recognising assertive, aggressive and passive behaviours, and choosing an appropriate response

Building rapport – creating a productive relationship

  • Use of questioning – softening the barriers, using the right approach
  • Listening – what to listen for, how to discern acceptance or resistance
  • Listening to understand – focus on active listening and reducing listening blocks

How to influence others

  • Consider the pros and cons of a range of influencing styles
  • Requirements and process for moving someone from an entrenched position
  • Using and controlling your emotions through words, sounds and presence to create impact
  • Handling difficult situations and delivering difficult messages

Communicating in meetings: using technology in senior and multicultural environments

  • Meetings – getting heard, being taken seriously, taking control, getting a decision
  • Responding to others’ ideas – sharing understanding, support and appreciation
  • Communicating effectively using different room layouts and technologies, e.g. audioconference, videoconference
  • Engaging with senior and with multicultural audiences (initial suggestions)

Presenting a positive image – personal application plan

  • Projecting a more confident image through improved communication skills
  • Putting communication skills into practice


ISOC trainers

Training staff include