Overview

This two-day management communication course covers soft skills that drive performance
You will learn how to channel the energy and motivation of colleagues and teams

Topics include cultivating a managerial style and troubleshooting team cohesion

After this course you will be able to:

  • Define your role and responsibilities and assess how your personal style impacts on individuals.
  • Project a more self-confident and professional managerial image.
  • Build a cohesive team that works together to achieve objectives.
  • Recognise and work with the diversity in your team.
  • Delegate tasks to the benefit of individuals.
  • Communicate confidently and positively with team members and senior colleagues.
  • Motivate and develop individuals within your team.
  • Deal with people problems quickly, confidently and professionally.

Who should attend?

Designed for experienced managers and senior supervisors with more than two years’ experience of managing people but who have received little or no formal training. Managers who are responsible for other managers may wish to consider ‘The Manager’s Development Programme’.

Learning outcomes

  • Define your role and responsibilities and assess how your personal style impacts on individuals.
  • Project a more self-confident and professional managerial image.
  • Build a cohesive team that works together to achieve objectives.
  • Recognise and work with the diversity in your team.
  • Delegate tasks to the benefit of individuals.
  • Communicate confidently and positively with team members and senior colleagues.
  • Motivate and develop individuals within your team.

Outline

Module 1: Putting Your Role into an Organisational Context

Reviewing your role and responsibilities

  • Recognising the key leadership styles
  • The impact of style on your team
  • Management and leadership – the difference

Module 2: People Management, Team Development and Delegation

Leading a team to perform

  • Recognising and appreciating the diversity of work relationships
  • Re-assessing the strengths and development areas of the team
  • Review of essential delegation skills

Module 3: Motivating the Team

Setting goals for individual development and organisational growth

  • Practical ideas on how to motivate your team

Module 4: Creative Problem Solving and Managing Difficult People

Tools for generating and choosing the right solutions to tricky problems

  • Conflict situations – how to resolve them
  • Strategies for dealing with difficult people

Module 5: Priority, Plans and Performance – Organisation is the Key

Identifying key result areas

  • How to manage and classify priorities to enhance levels of performance
  • Developing effective team strategies
  • Planning ahead – creating an action plan

Module 6: Effective Communication

Engage with key stakeholders to improve performance

  • Influencing and persuading across your organisational network
  • Overcoming objections and resistance
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