Overview

This two-day communication course helps managers engage better with colleagues and teams
You will learn to interact confidently and effectively for strategic business impact

Topics include managing mindsets, belief systems and obstacles to engagement

After this course you will be able to:

  • Understand what generates obstacles to getting people to engage and cooperate with you.
  • Understand how human belief systems cause you and others to adopt certain mindsets and behaviours in particular situations.
  • Learn how to maneuver your mindset and that of others towards achieving a positive result.
  • Learn how to focus on and understand the messages being transmitted consciously and subconsciously from others so that you can use them to produce a beneficial result.
  • Change the way others feel by using phraseology, the way you sound and your physical presence.
  • Discover methods which will allow you to become flexible so that you can instantly access an array of strategies to deal with whatever the situation demands.

Who should attend?

If you are a senior manager who communicates at all levels, and you want to improve the way you communicate, then this is the workshop for you. It will help you to increase your self-awareness and improve the impact and effectiveness of your communication in a most dynamic and thought-provoking way!

Learning outcomes

  • Understand what generates obstacles to getting people to engage and cooperate with you.
  • Understand how human belief systems cause you and others to adopt certain mindsets and behaviours in particular situations.
  • Learn how to maneuver your mindset and that of others towards achieving a positive result.
  • Learn how to focus on and understand the messages being transmitted consciously and subconsciously from others so that you can use them to produce a beneficial result.
  • Change the way others feel by using phraseology, the way you sound and your physical presence.
  • Discover methods which will allow you to become flexible so that you can instantly access an array of strategies to deal with whatever the situation demands.

Outline

Module 1: How Do You Communicate?

  • The perception divide – why it makes positive outcomes difficult for you
  • Belief systems – the predator/prey model

Module 2: Creating the Right Atmosphere

  • Increasing sensitivity to conscious and unconscious messages
  • ‘What happens next?’ – compelling others to listen
  • Mental stimulus to create engagement

Module  3: Face-to-face High Impact Communications

  • Eliciting and controlling emotional responses through words, sounds and physicality
  • Using psychological masks to change and control responses
  • Pulling the right triggers to move the communication to where you want it to go

Module 4: Theory Meets Practice

  • What impact do you generate? – the way others see it
  • Creating a ‘resonance’ with others to gain cooperation
  • Overcoming inhibitions

Module 5: Working with Others Confidently

  • Feedback – responding and encouraging accurate and fair feedback
  • Dealing constructively with negative or unresponsive people
  • Your personal blueprint for change
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