Refine your interpersonal skills to influence dynamics
A five-day “soft skills” Focused Immersion Seminar covering presentation, facilitation, negotiation, protocol and etiquette
This intensive five-day course completes the portfolio of personal communication skills that are universal characteristics among the most successful PR professionals. Through expert coaching you will master the arts of public speaking, Chairing, Moderating and Facilitating, conducting negotiations, protocol and hosting.
Course format
Personal Communication Skills is a Pinnacle Focused Immersion Seminar. This extended training format focuses intensively on a single set of competencies for five days. It is designed to develop practical and enduring expertise in one particular specialty.
Over the course of five days, you will cover a wide range of essential “soft skills”. Every day follows a hands-on format, revolving around a variety of fun and fast-paced exercises. Expect to spend a lot of your day trying out new skills and practicing your techniques, not listening. You will receive plenty of personal coaching and feedback.
This course is modular: on each day you will work through four modules, each covering a set of key concepts and skills. Within each module, best practice and key concepts are covered off in a concise briefing, followed by a range of stimulating learning activities like team workshops, group discussions, topical case studies and role-play exercises.
Course days:
- Day 1: Presentation Skills
- Day 2: Personal communication skills for business
- Day 3: Chairing, Moderating and Facilitating
- Day 4: Negotiation Skills
- Day 5: Protocol, etiquette and hosting
Learning outcomes
After this course you will be able to:
- Give powerful public speeches and addresses with confidence and authority
- Prepare and deliver effective business presentations for important situations
- Plan and conduct negotiations to secure optimal deals for yourself and your organisation
- Chair and important meetings, including managing challenging individuals and dynamics
- Moderate and facilitate public meetings and panel discussions
- Understand the universal principles of protocol, etiquette, courtesy and manners
- Navigate and manage interpersonal dynamics in important encounters
- Make a good impression and avoid causing offence or embarrassment in high profile situations
Who should attend
Intermediate-level courses are for learners with existing knowledge and several years of experience in PR, marketing or communication. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques.
Qualification credit
This is an Advanced Professional Award course, independently accredited by Edexcel. For details, download the course brochure.
Feedback
“It was relaxed and supportive which was good because levels of anxiety were high!”
- Joe Thompson, OSCA
“It was direct, straight to the point and totally hands on.”
- Yetunde Akinokun, Total
“Really excellent course! Very helpful, friendly and interesting trainer.”
- Sarah Parker, Save the Children
“Good mix of input with workshops, and a small group.”
- HRF, Workability Europe
“Very approachable, friendly and helpful. Very interactive, easy to get involved and ask questions.”
- Sarah Marzouk, Education Action International
“Personal and interactive.”
- Anastasia, Kraft Foods