13 Grosvenor Place | Floor 3
Crisis communication management is a one-day intermediate-level training course on how to plan crisis communication strategies, systems and resources. This course covers how to ready your communication function to respond rapidly and effectively in a crisis to manage perceptions in media and online.
You will learn best practice in crisis communication strategy, issues mapping, risk assessment, systems, teams, protocols, and resources including crisis manuals and online tools.
This course covers the following modules:
This is an intermediate-level course designed for learners with existing knowledge and several years of experience in communications or PR. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques.
This course is recommended for anyone who may be involved in managing the communications response to a crisis affecting their organisation, either behind the scenes or as a spokesperson.
After this course, you will be able to:
This module covers the core principles of crisis communication.
This module covers practical tools and approaches for mapping problematic issues and potential sources of crisis.
This module covers the organisational systems that you will need in place ready to respond to a crisis.
This module covers the practical resources and planning that must exist to support an efficient crisis communication response.
The case studies throughout the course really kept my attention and brought the course to life.
I liked the combination of case studies and practical tips - excellent topics!
Great discussions with a good combination of case studies and theory.
Trainer (Jenni Perry) was excellent.
The crisis communication topics breakdown was excellent and I liked the interactive discussions.
Excellent trainer (Elsbeth Smedley) and I liked how she brought the case studies to life!
The experienced trainer (Jenni Perry) used helpful and practical cases fitting to my company's reality.
I loved the case studies, experience of the trainer (Jenni Perry), and the fact that the course was interactive.
Excellent trainer (Jenni Perry). High scores for the venue and training facilities.
- Rolien was very helpful during the registration process.
- Jenni Perry (the trainer) was practical, with more than sufficient knowledge that makes you want to take another course with her!
Sarah Cocker tailored discussions/examples to suit each candidate's individual experiences which made understanding a lot easier.