Course Details

Communication management, Personal communication skills, Social media, Event management

Protocol, Etiquette and Hosting



Course venue

ISOC London
13 Grosvenor Place | Floor 3

Course dates

Venue Location

GBP 545

per individual
Book now

Additional course information

contact via e-mail

call us for more details
+44 20 72504290

Read reviews

  • This one-day protocol training course will prepare you to interact confidently and effectively with very senior individuals, including in formal and structured situations. It covers the full range of conventions, rules, customs and expectations that professional communicators must master in order to work professionally with VIPs and in high-level business. You will learn the written and unwritten rules of official protocol and business etiquette, as well as international cultural norms and variations.  


    This course covers the following modules:

    • Principles of protocol and etiquette
    • Flawless professional and personal conduct
    • Preparing and hosting VIP visits and occasions
    • International and local variations

    Who should attend?

    This is an intermediate-level course designed for learners with existing knowledge and several years of experience in communications or PR. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques.

    This course is recommended for anyone required to interact with important individuals and concerned to ensure that these interactions pass off as professionally as possible.

    Learning outcomes

    After this course, you will be able to:

    • Understand the universal principles of protocol, etiquette, courtesy and manners
    • Display cultural sensitivity across international dynamics
    • Navigate and manage interpersonal dynamics in important encounters
    • Make a good impression and avoid causing offence or embarrassment in high profile situations
    • Display appropriate international business etiquette in many contexts
    • Prepare and host VIP visits and formal occasions
    • Interact respectfully with people from many cultures, nations and regions

    Course outline

    Principles of protocol and etiquette

    This module covers the essentials of how to navigate and manage interpersonal dynamics in important encounters.

    • Understanding protocol: conventions of official interaction, collective, personal and written
    • Understanding etiquette: conventions in social behaviour and expected behaviour patterns
    • Courtesy and manners
    • Official, diplomatic and royal protocol
    • Business, social and cultural considerations

    Flawless professional and personal conduct

    This module is a practical primer in conventions and behaviours that create a good impression and avoid causing offence in personal and business etiquette.

    • Universal expectations for personal behaviour
    • Personal etiquette for formal occasions and encounters
    • International business etiquette: universal best practice
    • Local and regional business and social differences

    Preparing and hosting VIP visits and occasions

    This module is a how-to guide to preparing, managing and executing the protocol dimension of VIP visits and formal occasions.

    • Preparing for official visits
    • Protocol at events and summits
    • Protocol planning, liaison and logistics
    • Practical hosting skills
    • Risk assessment and contingency planning
    • Troubleshooting: avoiding mistakes and slip-ups

    International and local variations

    This module covers international and regional differences in protocol and etiquette between different cultures and nations.

    • In-depth country and region profiles

User reviews 8 users commented so far Add your review

Diana Gomes says:
What did I like about this course?
- the trainer (Kelly Freeman)
- the tricks
- the fact that it was super practical!
I enjoyed this course a lot; thank you!
Diana rated the course
EE says:
- Training was relevant to my work
- Trainer (Kelly Freeman) was informative and gave practical examples
- Felt well looked after!
EE rated the course
Thuraya says:
Excellent course - what I liked most was Kelly Freeman's expertise and proficiency.
Thuraya rated the course
Robert Lloyd-Williams says:
The trainer (Jenni Perry) was very friendly, the handouts were good and the workshops were relaxed and beneficial.
Robert rated the course
Eid Al Sayed says:
Bexta Tierney is an amazing lecturer and has a great personality.
Eid rated the course
Abdullah says:
Bexta Tierney was a great instructor
Abdullah rated the course
Pooja Daswani says:
The course encompassed everything that I felt was necessary to understand the topic. Bexta Tierney's positive attitude makes the learning a pleasure.
Pooja rated the course
Salachi Naidoo says:
Bexta Tierney was very articulate and willing to answer any questions.
Salachi rated the course
Did you attend this course? We would love to hear your opinion on it!

* Your email address will not be shared or spammed by us

Signing up for
a London Course?

Need a more
tailor made solution?