This one-day protocol training course will prepare you to interact confidently and effectively with very senior individuals, including in formal and structured situations. It covers the full range of conventions, rules, customs and expectations that professional communicators must master in order to work professionally with VIPs and in high-level business. You will learn the written and unwritten rules of official protocol and business etiquette, as well as international cultural norms and variations.
This course covers the following modules:
This is an intermediate-level course designed for learners with existing knowledge and several years of experience in communications or PR. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques.
This course is recommended for anyone required to interact with important individuals and concerned to ensure that these interactions pass off as professionally as possible.
After this course, you will be able to:
This module covers the essentials of how to navigate and manage interpersonal dynamics in important encounters.
This module is a practical primer in conventions and behaviours that create a good impression and avoid causing offence in personal and business etiquette.
This module is a how-to guide to preparing, managing and executing the protocol dimension of VIP visits and formal occasions.
This module covers international and regional differences in protocol and etiquette between different cultures and nations.
What did I like about this course?
- the trainer (Kelly Freeman)
- the tricks
- the fact that it was super practical!
I enjoyed this course a lot; thank you!
- Training was relevant to my work
- Trainer (Kelly Freeman) was informative and gave practical examples
- Felt well looked after!
Excellent course - what I liked most was Kelly Freeman's expertise and proficiency.
The trainer (Jenni Perry) was very friendly, the handouts were good and the workshops were relaxed and beneficial.
Bexta Tierney is an amazing lecturer and has a great personality.
Bexta Tierney was a great instructor
The course encompassed everything that I felt was necessary to understand the topic. Bexta Tierney's positive attitude makes the learning a pleasure.
Bexta Tierney was very articulate and willing to answer any questions.