Course Details

Skills for PR professionals

Corporate social responsibility (CSR)



Course venue

ISOC London
13 Grosvenor Place | Floor 3

Course dates

Venue Location

GBP 495

per individual
Book now

Additional course information

contact via e-mail

call us for more details
+44 20 72504290

Read reviews

  • A one-day intermediate-level training course on designing CSR strategies, programmes and campaigns

    Course outline

    Build goodwill through holistic business, community and employee engagement

    This course provides a solid grounding in the practice and communication of a socially responsible business.

    You will learn to design and manage a CSR strategy through which your organisation can express its values and secure its future through a sustainable mutual partnership with employees, stakeholders and communities.

    Who should attend

    This is an intermediate-level course designed for learners with existing knowledge and several years of experience in communications or PR. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques.

    This course is recommended for managers, executives, communication and PR professionals required to design, manage or evaluate CSR strategies, campaigns or activities.


    This course covers the following modules:

    • Designing a CSR strategy
    • Building CSR programmes and campaigns
    • Community engagement
    • Employee volunteering

    The topics covered by each module are detailed below.

    About this course

    What to expect

    This course is a highly practical, vocational, “how-to” programme based around real-world tools, checklists and processes that will be immediately useful to you back in your day job.

    You will not have to sit through long lectures or presentations – this course uses active learning to help you internalise the topic and apply it in the real world.

    Training format

    This course comprises four modules each covering a set of key concepts and skills.

    Within each module, best practice and key concepts are covered off in a concise briefing, followed by stimulating learning activities like workshops, discussions, case studies and role-play exercises.

    Learning outcomes

    You will grasp what makes for a sound approach to social responsibility, the PR risks and opportunities involved and the fundamentals of good social responsibility communications, reporting and stakeholder dialogue. You will be able to:

    • Design and implement a CSR strategy for your organisation
    • Plan effective community and employee engagement programmes and campaigns
    • Leverage the results of CSR activity through effective communications
    • Understand and long-term practical and reputational benefits of CSR for your organisation
    • Articulate and justify the rationale for your CSR programmes

    Designing a CSR strategy

    This module covers the principles and rational for CSR and approaches that you can use to develop an effective strategy for your own organisation.

    • Corporate responsibility, corporate citizenship and corporate community involvement
    • ‘Triple bottom line’ thinking: financial, environmental and social responsibility
    • International standards and recommendations
    • Integrating social responsibility into corporate culture

    Building corporate social responsibility programmes and campaigns

    This module reviews practical approaches to designing and planning CSR activity.

    • How to create an appropriate and effective  CSR programme for your organisation
    • Tried and tested platforms and approaches to CSR programme design
    • Structures, systems, roles and responsibilities
    • Cross-sector collaboration: choosing the right cause
    • Developing cross-sector partnering programmes

    Community engagement

    This module covers hands-on techniques for genuine engagement with communities whose lives your organisation touches.

    • Leveraging community involvement: maximising both social and business benefits
    • Beyond spending: creating impact in the community
    • Distinguishing strategic community involvement from sponsoring and philanthropy

    Employee volunteering span

    This module covers how to energise your workforce in CSR programmes.

    • Advanced involvement: contributing corporate core competences
    • Employee volunteering as a strategic HR tool
    • Involving employees: tools for motivating and activating

    Course format


    This course is heavy on reality and light on theory. Your trainer will introduce the concepts clearly, then focus on real-world skills that connect the big picture to your job. Courses are updated regularly and trainers are active in the industry so your knowledge will be fresh and relevant.


    Training consists of concise briefings on best practice, backed up by interactive learning activities like workshops, role-plays, case study analysis, coaching, brainstorms and structured group discussions. You will not sit passively through long lectures.


    This course is interesting, intellectually stimulating and delivered in a relaxed and professional style.


    All ISOC trainers are hands-on communication professionals with at least 15 years of experience. We don’t employ academic teachers – we insist on good-humoured enthusiasts who will inspire your creativity.


    This course is delivered in an executive boardroom format, not classroom-style, and in a small group no larger than eight people. You will get personal attention for the issues that matter to you. It’s also a great chance to network and share experience.

    Quality assurance

    About ISOC

    We have headquarters in London and a training centre in Dubai. We train communicators at all levels, from press officers to prime ministers. ISOC is owned and managed by Pinnacle International, the world’s largest specialist communications and PR training company. As well as public courses, we provide private and customised programmes including media interview training, presentation training, and multi-year multi-competency postgraduate programmes.

    Accredited by Edexcel

    Edexcel is the world’s largest provider of accredited qualifications and one of the UK’s largest examination boards. It is owned by Pearson, the world’s largest education company. Edexcel awards two million qualifications every year around the world and has 5,500 education partners in 110 countries.

    ISOC is an accredited Edexcel Centre (#90817). Edexcel has audited ISOC’s systems for the design, delivery and management of training and inspects us regularly to assure quality control of all aspects of training and assessment.

    The British Accreditation Council

    ISOC is also accredited by the British Accreditation Council, a UK Government-mandated training standards body. The BAC conducts annual quality assurance inspections and audits.

User reviews 3 users commented so far Add your review

MF says:
Inviting, enjoyable, concise, engaging.

Really like the scenarios which were used in training - extremely enjoyable.

Jenni Perry is a great trainer, who brought so much to life.
MF rated the course
G.A says:
The knowledge of the trainer (Kelly Freeman) and the in-depth take-home materials were great.
G.A rated the course
Vineetha Jacob says:
The knowledge and sincerity of the trainer (Kelly Freeman) was great. It was very valuable and inspiring to hear from her.
Vineetha rated the course
Did you attend this course? We would love to hear your opinion on it!

* Your email address will not be shared or spammed by us

Signing up for
a London Course?

Need a more
tailor made solution?