Course Details

Single-day course, Workplace communication skills, Executive communication skills

Managing successful meetings



Course venue

ISOC London
13 Grosvenor Place | Floor 3

Course dates

Venue Location

GBP 545

per individual
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This course is usually delivered by one of the following trainers:

  • A one-day training course to equip you with strategies, tools and techniques to manage meetings successfully

    Course outline

    A one-day course covering effective meetings management from initial idea to measuring results of action points.

    This course covers all you need to make significant improvements to the process and outcomes if you are responsible for organising or chairing meetings. Based on the need and purpose of your meetings, you will look afresh at the structure, style, content and process of all the meetings you are involved with. The benefits from effective meetings management are likely to be significant and apparent to all your stakeholders. Our programme consultant for this topic has run the course many times across several continents, in large and small, public and private organisations. Participants frequently comment on its practical solutions to evergreen problems with meetings – easy to implement, easy to see the benefits.

    Who should attend

    This course is designed for anyone who chairs or organises meetings. The programme has led to dramatic changes in a number of organisations – large and small, public and private. Many past delegates have reported significant improvements in time management and personal effectiveness.


    This course covers the collowing modules:

    • Matching the meeting to its purpose
    • The A-B-C-D-E-F of meeting structure and process
    • Ensuring full participation and managing difficult behaviour
    • Achieving robust results and ensuring post-meeting action

    About this course

    This is a highly practical, vocational, how-to programme based around real-world tools, checklists and processes that will be immediately useful to you back in your day job. This course comprises four modules each covering a set of key concepts and skills. Within each module, best practice and key concepts are covered off in a concise briefing, followed by a range of stimulating learning activities like team workshops, group discussions and topical case studies. 

    Learning outcomes

    After this course, you will be able to:

    • Employ different strategies for different types of meetings
    • Build an agenda that maximises outputs yet minimises time spent
    • Ensure the right people are involved at the right time
    • Manage the flow of the meeting to ensure information exchange
    • Keep the focus on results and actions and avoid side-tracking
    • Manage disruptive behaviour
    • Continuously improve the effectiveness of future meetings 


    Matching the meeting to its purpose

    This module covers how to decide the type and size of meeting to achieve desired outcomes.

    • Ensuring that a meeting is the appropriate solution
    • What type of meeting
    • Who should be involved
    • Creating and balancing the agenda
    • Choosing the right time and place
    • Preparing yourself and others
    • Gaining first-level commitment

    The A-B-C-D-E-F of meeting structure and process

    This module covers structure, roles and tactics for effective meetings management.

    • Quality standards for meetings
    • Opening for impact and commitment
    • Different tactics for different types of meetings
    • Key roles in the meeting
    • Creating ground rules for success
    • Keeping the climate right
    • A powerful process for problem solving and creative ideas generation
    • Managing the agenda – focussing on results and action
    • Ensuring effective time management

    Ensuring full participation and managing disruptive behaviour

    This module covers how to ensure a positive, productive, powerful meeting by managing your own and others’ behaviour.

    • Involving everyone and ensuring you meet their interests
    • Questioning, listening, summarising and reframing
    • Task, process and personal roles in meetings
    • Games people play and how to keep on track
    • Responding to whispering, complaining, monopolising, arguing, side-tracking, clowning
    • Managing your own behaviour
    • Tactics to retain full engagement in conference calls

    Achieving robust results and ensuring post-meeting action

    This module covers how to ensure that your meeting achieved its objectives, that people are clear about decisions and action-points and that action plans turn into action. It also addresses how to evaluate key elements of a successful meeting and work for continuous improvement. 

    • Agreeing that actions and outcomes match the agenda
    • Evaluating the meeting’s success 
    • Planning for improvement
    • Closing for impact and commitment
    • Ensuring that action points are followed through
    • Closing the loop through feedback and reporting


    Course format


    This course is heavy on reality and light on theory. Your trainer will introduce the concepts clearly, then focus on real-world skills that connect the big picture to your job. Courses are updated regularly and trainers are active in the industry so your knowledge will be fresh and relevant.


    Training consists of concise briefings on best practice, backed up by interactive learning activities like workshops, role-plays, case study analysis, coaching, brainstorms and structured group discussions. You will not sit passively through long lectures.


    This course is interesting, intellectually stimulating and delivered in a relaxed and professional style.


    All ISOC trainers are hands-on communication professionals with at least 15 years of experience. We don’t employ academic teachers – we insist on good-humoured enthusiasts who will inspire your creativity.


    This course is delivered in an executive boardroom format, not classroom-style, and in a small group no larger than eight people. You will get personal attention for the issues that matter to you. It’s also a great chance to network and share experience.

    Quality assurance

    About ISOC

    We have headquarters in London and a training centre in Dubai. We train communicators at all levels, from press officers to prime ministers. ISOC is owned and managed by Pinnacle International, the world’s largest specialist communications and PR training company. As well as public courses, we provide private and customised programmes including media interview training, presentation training, and multi-year multi-competency postgraduate programmes.

    Accredited by Edexcel

    Edexcel is the world’s largest provider of accredited qualifications and one of the UK’s largest examination boards. It is owned by Pearson, the world’s largest education company. Edexcel awards two million qualifications every year around the world and has 5,500 education partners in 110 countries. ISOC is an accredited Edexcel Centre (#90817). Edexcel has audited ISOC’s systems for the design, delivery and management of training and inspects us regularly to assure quality control of all aspects of training and assessment.

    The British Accreditation Council

    ISOC is also accredited by the British Accreditation Council, a UK Government-mandated training standards body. The BAC conducts annual quality assurance inspections and audits.

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